Frequently Asked Questions

Find answers to the most common questions about orders, shipping, returns and sizing below. Can't find what you're looking for? Our team is happy to help.

Orders & Shipping

Orders are processed within 3–5 working days and delivered within approximately 5–7 working days after dispatch. The total estimated delivery time is 8–12 working days. Delivery times are estimates and may vary during peak seasons or due to carrier delays.

Yes. Standard shipping is free on every order within the United Kingdom, with no minimum spend.

Once your order has been dispatched, you'll receive a confirmation email with your tracking number. Tracking details may take up to 48 hours to become active. You can also follow your order on our Track Your Order page.

Orders can be changed or cancelled within 24 hours of purchase. After that, your order may already be processing or dispatched, and our standard returns process applies. Please email us at support@rosmondlane.co.uk as soon as possible.

We currently deliver within the United Kingdom only.

Returns & Refunds

You can return items within 30 days of delivery, in addition to your statutory 14-day right to cancel, provided they are unused and in their original condition and packaging.

Email us at support@rosmondlane.co.uk with your order number and the reason for your return. Please don't send anything back before contacting us; we'll email you the return address and instructions.

Return shipping is paid by the customer, unless your item arrived damaged, defective or you received the wrong item. In that case, please email us at support@rosmondlane.co.uk with photos and we'll take care of it.

Refunds are processed within 10 working days after your return has been received and inspected. Processing times may vary depending on your bank.

Sizing & Products

Each product page has a size guide with body measurements. If you're unsure about your size, we recommend ordering one size up.

Where we know the material, it is described on the product page. If you'd like more details about a specific item, email us and we'll help.

Still have a question?

Our customer service team is available Monday to Friday, 09:00–17:00 (UK time) at support@rosmondlane.co.uk. We aim to respond within 24 hours.

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