Contact

Questions about an order or one of our products? Our team is happy to help.

Customer Service
Monday–Friday: 09:00–17:00 (UK time)
Email: support@rosmondlane.co.uk
We aim to reply within 24 hours on working days.

Company Information
Company name: HB Brands
Trading name: Rosmond Lane
Partners: Kevin Breunesse, Ryan de Hoop
Chamber of Commerce (KvK): 42080548
VAT number: NL869616717B01
Registered address: Elzenlaan 8, 3741 CD Baarn, Netherlands

Returns centre
41 Moorgreen, Newthorpe, Nottingham NG16 2FB, United Kingdom
Please contact us before returning an item. Once your return has been approved, we will send you the return instructions by email.

Frequently Asked Questions

Before you reach out, you may find your answer here.

Once your order has been dispatched, you'll receive a confirmation email with your tracking number. Tracking details may take up to 48 hours to become active. You can also follow your order on our Track Your Order page.

Orders are processed within 3–5 working days and delivered within approximately 5–7 working days after dispatch. The total estimated delivery time is 8–12 working days. Delivery times are estimates and may vary during peak seasons or due to carrier delays.

Orders can be changed or cancelled within 24 hours of purchase. After that, your order may already be processing or dispatched, and our standard returns process applies. Please email us at support@rosmondlane.co.uk as soon as possible.

Email us at support@rosmondlane.co.uk with your order number and the reason for your return. Please don't send anything back before contacting us; we'll email you the return address and instructions. Returns are accepted within 30 days of delivery.

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